Privacy Policy

Who we are

Hello I’m Cathie Heart and I run the business The Hear’ts Design, at this address::

What personal data we collect and why we collect it


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

We use 17 Hats as our project management system, any messages that are sent through our contact form will be filed into our 17 hats system. This is so that I track and trace every potential lead that comes in and try to give the best customer service I can.


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.


We use Google Analytics to track and analyse our website data.

Who we share / process your data with

17 Hats – this the my project management system, to track all client enquiries.

Akismet – this is to check all comments for spam and it a service run by WordPress themselves.

Facebook – Using the Facebook Pixel I can then advertise to you the visitor after you’ve left the site, and also advertise to those who are ‘like’ you in demographics. I do not get to see your personal information, only facebook does. Facebook advetising system allows me to use their tracking systems to do marketing with.

Google Analytics – they track your IP address to find out general demographic data like location, computer type, how long you visited the site and what you looked at.

MailChimp – this is our newsletter provider, they store your name and email for as long as you are a subscriber.  Plus I group people into categories, those who just want all newsletters and those who have shown a specific interest, ie. ebooks and any other service / product we product.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

We keep email addresses within MailChimp for as long as you subscribe. The moment you unsubscribe you are removed from our mailing lists.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Your contact information

We use MailChimp for our newsletter, so your email and first name will be stored there.

Additional information

How we protect your data

I have standard security systems on this website and password security. All data services by our third party plugins have been selected for very specific purposes and they are large, well known providers with good data protection of their own.

What data breach procedures we have in place

I have standard security and password safety on this website, also our third party systems we use (ie. 17 hats, MailChimp etc) have good security as well. If any breach is found, a review of that service will be done and legal advice taken on how to improve into the future.

What third parties we receive data from

We do not receive data from third parties.

What automated decision making and/or profiling we do with user data

I use the analytics data from google and facebook, to learn what are the most popular content produced. I learn who are the types of people in terms of generic demographics that visit this site, location, age, gender. I do not learn specific details on a specific person, only collated data that has been collected.

Industry regulatory disclosure requirements

GDPR is followed as best we can.


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